Shipping policy

At Livique, we aim to deliver your orders safely and as quickly as possible across the United Arab Emirates and other supported regions.

Please review our Shipping Policy below for full details.

1. Shipping Coverage

We currently ship to:

  • United Arab Emirates (UAE) – All Emirates
  • Selected international locations (if available at checkout)

2. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation
  • Orders placed on weekends or holidays will be processed on the next working day

3. Delivery Time

Estimated delivery times:

  • UAE Standard Delivery: 2–5 business days
  • Remote Areas: 3–7 business days
  • International Shipping: 7–15 business days (if applicable)

Delivery times may vary due to courier delays, weather conditions, or customs clearance.

4. Shipping Charges

  • Shipping fees (if applicable) are calculated at checkout
  • Free shipping may be offered on selected orders or promotions

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can use it to track your shipment in real time.

6. Delivery Issues

If your order is delayed or not delivered:

  • Contact our support team immediately
  • Provide your order number and tracking details
  • We will coordinate with the courier to resolve the issue

7. Incorrect Address

Customers are responsible for providing correct shipping details. Livique is not responsible for delays or losses due to incorrect or incomplete addresses.

8. Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide photos and order details
  • We will investigate and offer a replacement or solution where applicable

9. Customs & Duties (International Orders)

For international shipments:

  • Customs duties or taxes (if any) are the responsibility of the customer
  • Delivery may be delayed due to customs processing