Refund policy

At Livique, we aim to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return:

  • Item must be returned within 7–14 days of delivery (based on store policy)
  • Item must be unused, unworn, and in original packaging
  • All tags, labels, and accessories must be included
  • Proof of purchase (order confirmation) is required

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Sale or discounted items (if marked non-returnable)
  • Used or damaged products (not due to our fault)
  • Personal hygiene-related items (if applicable)
  • Custom or special-order items

3. Return Process

To request a return:

  1. Contact our support team with your order details
  2. Provide reason and product images (if damaged or wrong item received)
  3. Wait for approval confirmation
  4. Ship the item back to our provided return address

Return shipping costs may be paid by the customer unless the item is defective or incorrect.

4. Refund Policy

Once your return is received and inspected:

  • You will be notified of approval or rejection of your refund
  • If approved, refund will be processed to your original payment method
  • Refunds may take 5–10 business days depending on your bank/payment provider

5. Damaged or Wrong Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the product and packaging
  • We will offer a replacement or full refund (as applicable)

6. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact our support team.

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • If still not received, contact us for assistance